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Wellness Experience Policies & Guidelines
Thank you for choosing Cartesiano Wellness Experiences.
These policies and guidelines are designed to support your well-being and safety, ensure the proper flow of each experience, and maintain a harmonious environment for all participants.
RESERVATIONS & CONFIRMATION
Wellness Experiences with an additional fee require advance reservation and are subject to availability.
A 50% deposit of the total experience price is required to confirm a reservation.
A reservation will be considered confirmed once the corresponding deposit has been received and registered.
For experiences with limited capacity, spaces will be assigned in the order reservations are confirmed.
PREPARING FOR YOUR EXPERIENCE
We recommend arriving 15 minutes before your scheduled time to complete check-in and prepare at your own pace.
For movement, breathwork, meditation, or relaxation experiences, we recommend wearing comfortable clothing that allows for ease of movement.
For aquatic experiences, swimwear is required, along with a shower before entering the pool.
We also recommend staying adequately hydrated and avoiding heavy meals immediately before the experience.
PUNCTUALITY
To ensure the smooth operation of our experiences, we kindly ask that you arrive at your confirmed time.
For private experiences, if a participant arrives after the scheduled start time, the session will take place during the remaining time, while maintaining the originally scheduled end time.
For group experiences, a maximum grace period of 10 minutes applies. After this time, access may be restricted to avoid interrupting the experience for other participants.
CANCELLATIONS, CHANGES & NO-SHOWS
Changes or cancellations must be requested at least 24 hours in advance.
One date change is permitted per reservation, subject to availability and provided the request is made at least 24 hours in advance.
Wellness Experiences purchased are non-refundable.
In the event of a cancellation outside the established timeframe or a no-show, the deposit or full payment made will be retained.
A rescheduled experience may not be changed again or refunded.
If the person who made the reservation is unable to attend, a change of guest may be requested, provided the team is notified in advance and the new participant meets the applicable requirements for the reserved experience.
CHANGES TO THE EXPERIENCE
For safety, weather conditions, or operational reasons, certain experiences may require changes to the schedule, location, or format.
In such cases, our team will make every effort to preserve the essence and quality of the experience originally reserved.
WELL-BEING & HEALTH CONDITIONS
Before participating, please inform our team if you are pregnant or have any injury, recent surgery, cardiovascular or respiratory condition, mobility limitation, or other relevant medical condition that may require special consideration.
This information will allow our team to guide you and, when possible, make appropriate adjustments to the experience.
By participating, you confirm that you have disclosed any relevant conditions and that you are participating voluntarily and within your own personal limits.
If you experience pain, dizziness, difficulty breathing, discomfort, or any other sensation that requires attention during the experience, please notify the facilitator immediately.
PARTICIPATION OF MINORS
Certain Wellness Experiences may be available to participants aged 12 and older, provided they are accompanied by a parent or legal guardian.
Due to the nature of certain activities, some experiences are exclusively available to guests 18 and older.
The applicable minimum age will be provided at the time of reservation.
AQUATIC EXPERIENCES
To ensure a safe and comfortable experience:
• Swimwear is required.
• A shower must be taken before entering the pool.
• Please inform our team if you do not know how to swim or do not feel comfortable in the water.
• Follow the facilitator’s instructions at all times.
• Inform our team in advance of any medical or physical condition that may affect your participation.
• Participation while visibly under the influence of alcohol or other substances that may compromise safety during the activity is not permitted.
For experiences that require them, the Wellness team may provide the appropriate support equipment.
FOOD & BEVERAGES
When an experience includes cacao, tea, infusions, food, or other beverages, please inform our team in advance of any allergies, intolerances, or dietary restrictions.
The availability of alternatives will depend on the characteristics of each experience.
WELLNESS ETIQUETTE
To foster an atmosphere of calm, respect, and shared well-being:
• Keep your mobile phone on silent throughout the experience.
• Please refrain from making calls within the experience area.
• Maintain a moderate speaking volume.
• Respect the personal space and individual process of other participants.
• Follow the facilitator’s instructions throughout the experience.
Our team may provide any necessary guidance to preserve the safety, harmony, and proper flow of the activity.
SAFETY DURING YOUR EXPERIENCE
For your safety, please follow the facilitator’s instructions at all times, especially during aquatic experiences, movement activities, or experiences requiring specific techniques, postures, or movements.
Listen to your body and avoid any movement that causes pain or discomfort.
If you need to rest, stop, or modify an exercise, please communicate this to the facilitator.
PERSONAL BELONGINGS
We recommend avoiding bringing valuables to Wellness Experiences.
Participants are responsible for their personal belongings throughout the activity.
Cartesiano is not responsible for items that are forgotten, lost, or left behind in the spaces used for Wellness Experiences.
GIFT CERTIFICATES, COMPLIMENTARY EXPERIENCES & PROMOTIONS
Gift certificates, complimentary experiences, promotions, and Wellness benefits are subject to their validity period, availability, and applicable terms and conditions.
They may not be redeemed for cash or combined with other promotions unless expressly stated otherwise.
These policies and guidelines are designed to support your well-being and safety, ensure the proper flow of each experience, and maintain a harmonious environment for all participants.
RESERVATIONS & CONFIRMATION
Wellness Experiences with an additional fee require advance reservation and are subject to availability.
A 50% deposit of the total experience price is required to confirm a reservation.
A reservation will be considered confirmed once the corresponding deposit has been received and registered.
For experiences with limited capacity, spaces will be assigned in the order reservations are confirmed.
PREPARING FOR YOUR EXPERIENCE
We recommend arriving 15 minutes before your scheduled time to complete check-in and prepare at your own pace.
For movement, breathwork, meditation, or relaxation experiences, we recommend wearing comfortable clothing that allows for ease of movement.
For aquatic experiences, swimwear is required, along with a shower before entering the pool.
We also recommend staying adequately hydrated and avoiding heavy meals immediately before the experience.
PUNCTUALITY
To ensure the smooth operation of our experiences, we kindly ask that you arrive at your confirmed time.
For private experiences, if a participant arrives after the scheduled start time, the session will take place during the remaining time, while maintaining the originally scheduled end time.
For group experiences, a maximum grace period of 10 minutes applies. After this time, access may be restricted to avoid interrupting the experience for other participants.
CANCELLATIONS, CHANGES & NO-SHOWS
Changes or cancellations must be requested at least 24 hours in advance.
One date change is permitted per reservation, subject to availability and provided the request is made at least 24 hours in advance.
Wellness Experiences purchased are non-refundable.
In the event of a cancellation outside the established timeframe or a no-show, the deposit or full payment made will be retained.
A rescheduled experience may not be changed again or refunded.
If the person who made the reservation is unable to attend, a change of guest may be requested, provided the team is notified in advance and the new participant meets the applicable requirements for the reserved experience.
CHANGES TO THE EXPERIENCE
For safety, weather conditions, or operational reasons, certain experiences may require changes to the schedule, location, or format.
In such cases, our team will make every effort to preserve the essence and quality of the experience originally reserved.
WELL-BEING & HEALTH CONDITIONS
Before participating, please inform our team if you are pregnant or have any injury, recent surgery, cardiovascular or respiratory condition, mobility limitation, or other relevant medical condition that may require special consideration.
This information will allow our team to guide you and, when possible, make appropriate adjustments to the experience.
By participating, you confirm that you have disclosed any relevant conditions and that you are participating voluntarily and within your own personal limits.
If you experience pain, dizziness, difficulty breathing, discomfort, or any other sensation that requires attention during the experience, please notify the facilitator immediately.
PARTICIPATION OF MINORS
Certain Wellness Experiences may be available to participants aged 12 and older, provided they are accompanied by a parent or legal guardian.
Due to the nature of certain activities, some experiences are exclusively available to guests 18 and older.
The applicable minimum age will be provided at the time of reservation.
AQUATIC EXPERIENCES
To ensure a safe and comfortable experience:
• Swimwear is required.
• A shower must be taken before entering the pool.
• Please inform our team if you do not know how to swim or do not feel comfortable in the water.
• Follow the facilitator’s instructions at all times.
• Inform our team in advance of any medical or physical condition that may affect your participation.
• Participation while visibly under the influence of alcohol or other substances that may compromise safety during the activity is not permitted.
For experiences that require them, the Wellness team may provide the appropriate support equipment.
FOOD & BEVERAGES
When an experience includes cacao, tea, infusions, food, or other beverages, please inform our team in advance of any allergies, intolerances, or dietary restrictions.
The availability of alternatives will depend on the characteristics of each experience.
WELLNESS ETIQUETTE
To foster an atmosphere of calm, respect, and shared well-being:
• Keep your mobile phone on silent throughout the experience.
• Please refrain from making calls within the experience area.
• Maintain a moderate speaking volume.
• Respect the personal space and individual process of other participants.
• Follow the facilitator’s instructions throughout the experience.
Our team may provide any necessary guidance to preserve the safety, harmony, and proper flow of the activity.
SAFETY DURING YOUR EXPERIENCE
For your safety, please follow the facilitator’s instructions at all times, especially during aquatic experiences, movement activities, or experiences requiring specific techniques, postures, or movements.
Listen to your body and avoid any movement that causes pain or discomfort.
If you need to rest, stop, or modify an exercise, please communicate this to the facilitator.
PERSONAL BELONGINGS
We recommend avoiding bringing valuables to Wellness Experiences.
Participants are responsible for their personal belongings throughout the activity.
Cartesiano is not responsible for items that are forgotten, lost, or left behind in the spaces used for Wellness Experiences.
GIFT CERTIFICATES, COMPLIMENTARY EXPERIENCES & PROMOTIONS
Gift certificates, complimentary experiences, promotions, and Wellness benefits are subject to their validity period, availability, and applicable terms and conditions.
They may not be redeemed for cash or combined with other promotions unless expressly stated otherwise.
